E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies.
Author: Paragons // Category: Week 6
E-Government Overview
The Electronic Government initiative was launched to improve how the government operates internally, as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses. To accelerate the objectives of Vision 2020, a path has already been defined through seven innovative Flagship Applications. The Flagship Applications are:
1.Electronic Government
2.Multipurpose Card
3.Smart School
4.Telehealth
5.R&D Clusters
6.E-Business
7.Technopreneur Development
Multipurpose Card
The National Multipurpose Card seeks to develop a single and common platform for a Multipurpose Card (MPC) that will enable the government and private application providers to implement smart card solutions without duplications of effort and investment. MyKad developed by the National Registration Department (JPN) and private ICT developers that create a common platform for smart card solutions. The card is embedded with a security enhanced 64K microprocessor chip that is multifunctional across varying systems. MyKad applications are:
1.National ID
2.Driving License
3.Passport Information
4.Health Information
5.Touch N Go
6. MEPS Cash
7.ATM
8.Public Key Infrastructure
The Smart School Flagship Application is driven by the need for Malaysia to make the transformation from an industrial to an information-based economy. This would call for a technologically-literate thinking workforce who is well able to perform in a global environment as well as use information age tools and technology to improve productivity. It is also a learning institution that has been systemically reinvented in terms of teaching-learning practices and school management in order to prepare students to practice self-assessed and self-directed learning focusing on individual achievements and development. The Smart School Flagship Application comprise:
1.School Teaching-Learning Materials
2.Smart School Management System
3.Smart School Technology Infrastructure
4.School Assessment System
5.Systems Integration
6.Help Desk and Support
Telehealth
Telehealth is a multimedia network linking all players to provide products and services in health care. It is initiative aims to keep people in the wellness paradigm, through the availability of health information and virtual health services thus transforming the way healthcare services are delivered and accessed. The four Telehealth Flagship Application pilot projects are:
1.Teleconsultation (TC)
2.Mass Customised / Personalised Health Information and Education (MCPHIE)
3.Lifetime Health Plan (LHP)
4.Continuing Medical Education (CME)
R&D Cluster
MSC’s Research and Development Cluster (R&D) flagship application pools corporate resources and creates an environment to further promote the development of next-generation multimedia technologies. This is achieved by forging collaborative R&D efforts among leading-edge corporations, public research institutions and universities. To catalyze R&D activities in the MSC, the following programs have been initiated:
1.MSC R&D Grant Scheme (MGS)
2.MSC Student Attachment Programs (SAP)
3.MSC Technology Forum Series
4.Collaborative R&D efforts between firms, universities and research institutes
5.Exhibitions (local and overseas)
The E-Business cluster aims to shape an Electronic Business environment competitive with the major economic powers. This cluster has an enormous potential market that could be one of the driving forces for future economic growth. It is transforming the way in which business was conducted - it enables businesses to become more adaptive and responsive. The E-Biz aims to provide more efficient and better quality services to the community, and encourage the business and community to accept electronic business as an integral part of their daily lives.
More on E-Government
The E-Government initiative was launched to lead the country into the Information Age. It will improve both how the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
The vision of E-Government is a vision for government, businesses and citizenry working together for the benefit of Malaysia and all of its citizens. The vision focuses on effectively and efficiently delivering services from the government to the people of Malaysia, enabling the government to become more responsive to the needs of its citizens. The 7 pilot projects of the E-Government Flagship Application are as follows:
1.Project Monitoring System (SPP II)
2.Human Resource Management Information System (HRMIS)
3.Generic Office Environment (GOE)
4.Electronic Procurement (EP)
5.Electronic Services (E-Services)
6.Electronic Labour Exchange (ELX)
7.E-Syariah
Related Links:
http://www.american.edu/initeb/ym6974a/egovernment.htm
http://www.myeg.com.my/
http://www.gov.my/MyGov/BI/Directory/Citizen/Home.htm



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